Shipping Policy – The Original

Thank you for shopping with The Original – faithwear. We ship worldwide and strive to provide clear information about processing times, shipping options, delivery estimates, tracking and customs. Please read the details below so you know what to expect.

Order processing

Most orders are processed within 1–3 business days. Because many of our items are made-to-order or printed on demand, some products may require extra production time. If an item has a longer processing time (e.g. preorder or made-to-order), this will be stated on the product page.

Shipping destinations

We ship to addresses worldwide, including:

• Denmark
• All EU countries
• United Kingdom
• United States & Canada
• Other international destinations (rest of world)

If your country is not available at checkout, please contact us and we will try to assist.

Shipping costs & calculation

We offer free shipping, at some seasonal times we might charge shipping costs:

Shipping costs are calculated at checkout based on:

• Delivery country
• Order weight and dimensions
• Shipping method selected

We display shipping costs clearly at checkout before you complete your order. Promotional free shipping offers and thresholds (if any) are shown when active.

Estimated delivery times (from shipping date)

Note: Delivery estimates are provided by carriers and are measured from the moment the package leaves our production partner (shipping date). Processing time (1–3 business days) is additional. Preorders and some made-to-order products may take longer — see product page for exact lead time.

Tracking

All orders include tracking where available. You will receive a tracking link by email as soon as your order ships. Tracking updates may take up to 48 hours to appear in the carrier system.

Customs, duties & import taxes

Orders shipped outside the EU may be subject to customs fees, import duties or taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We cannot predict these fees in advance or reimburse customs fees unless the return is due to an error on our part.

Tip: Select a shipping option with delivery duties paid (DDP) at checkout if available for your country — this can avoid unexpected customs charges on delivery.

Returned-to-sender & undeliverable packages

If a package is returned to us due to an incorrect address, unclaimed shipment, or refusal to pay customs/duties, the customer is responsible for reshipment costs. We will contact you with options for reshipment or refund (shipping fees may be deducted for non-fault returns).

Lost, damaged or delayed shipments

If your order is lost or severely delayed, or arrives damaged, please contact us immediately at theoriginal.dk4@gmail.com. Provide your order number and any photos of damage. We will open an investigation with the carrier and assist you until the issue is resolved. For damaged or incorrect items we will arrange return shipping and offer replacement or full refund.

Made-to-order & print-on-demand items

Many of our items are produced on demand. These items have longer lead times compared to ready-to-ship products. Made-to-order and personalised items are non-returnable unless faulty — please check the product page for lead times and the Returns & Refunds policy for details.

Shipping labels & returns for faults

If an item is faulty or shipped incorrectly, we cover return postage and provide a pre-paid return label. Contact customer support for instructions and photos so we can approve the return and issue the label.

How to ensure a smooth delivery

• Double-check your shipping address during checkout.
• Provide a phone number for carrier notifications when possible.
• Choose tracked shipping at checkout for peace of mind.

Contact & EU representative

For shipping questions, please contact us at:
Email: theoriginal.dk4@gmail.com
EU Representative: The Original, Østergade 74, 8700 Horsens, Denmark.

Additional notes

• During peak seasons (sales, holidays, product drops) processing and delivery times may be longer.
• We aim to use sustainable packaging and minimize overproduction by producing on demand.
• Last updated: 27. November 2025